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By Clare Huffington

A pragmatic advisor to the necessities of organisational switch with out fending off the tough factor of guiding humans in the course of the means of transition.

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F u r t h e r a l o n g the c o n t i n u u m , the c o n s u l t a n t i s a d d i n g to t h e p r o c e s s b y u s i n g specific s t r u c t u r e d m e t h o d s a n d tools of i n v e s ­ 29 CONSULTING TO ORGANIZATIONS tigation, b u t this c o u l d still take place i n a collaborative f a s h i o n w i t h a client focus. e. the w o r k is focused o n the consultant's s p e c i a l i z e d experience a n d k n o w l e d g e , a n d the solutions offered b y the c o n s u l t a n t are s u b s e q u e n t l y a p p l i e d to t h e s p e c i f i c s i t u a t i o n of t h e c l i e n t .

Entry Intervention Establishing a relationship w i t h the client as a basis for further i n v o l v e ­ ment Contracting Developing a m u t u a l contract, clarifying expecta­ tions and modus operandi 4. I d e n t i f y i n g specific interventions, including who w i l l do w h a t , and h o w i t m i g h t be evaluated Data-gathering Measuring organi­ zational indices and variables Diagnosis I n t e r p r e t i n g the data, feeding i t back to the client, a n d developing a j o i n t understanding C a r r y i n g o u t the planned implemen­ tations Evaluation Assessing the success of the inter­ ventions and the need for further action or w i t h ­ drawal Withdrawal If no further action b y the change agent is required, manag­ i n g the t e r m i n a t i o n of the O D w o r k , w h i l e at the same time leaving the system w i t h an enhanced capacity to manage change b y itself, i n the future THE C O N S U L T A N C Y PROCESS M o s t O D w o r k i n v o l v e s the u s e of s o m e k i n d of c h a n g e a g e n t , i n t e r n a l o r e x t e r n a l , to t h e o r g a n i z a t i o n a n d " l e g i t i m i z e d ' o r 7 o t h e r w i s e .

M i l l e r & R i c e , 1967; Morgan, 1986) b. "Recursive systems" approach T h i s a p p r o a c h focuses o n t h i n k i n g of o r g a n i z a t i o n s as m u l t i ­ l a y e r e d s y s t e m s o r p a t t e r n s of i n t e r a c t i o n b e t w e e n i n d i v i d u ­ als or g r o u p s , w h i c h c a n b e c o m e confused a n d dysfunctional. If the feedback loops b e t w e e n i n d i v i d u a l s a n d g r o u p s c a n be e x p l o r e d , m o r e effective s t r a t e g i e s for a c c o m p l i s h i n g t h e t a s k of the o r g a n i z a t i o n c a n be generated.

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